Over 3500 Workstations PAN India
Presence in all major cities in India
Most flexible, cost effective and fully customizable solution

Benefits

On-site Support

On-site Support

Based on the number of licenses, we provide a dedicated skilled engineer on-site support without additional cost. 

Actionable Reports

Actionable Reports

Real-time reports provide actionable information to the management. This helps them to make right decisions at right time.

Pay per Use

Pay per Use

An OPEX model to ensure that your money is spent on growing your business & not on hardware, software, licensing & support.

Fully Customizable

Fully Customizable

The product is fully customizable & can be tweaked as per the client’s needs. Customisation is carried in the batch process.

Compliance & Recordings

Compliance & Recordings

Flexydial is built as per TRAI rules. Recordings are stored on the server for 90 days. Real-time DNC scrubbing.

Increased Profits

Increased Profits

Autodialing ensures more reachable contacts leading to more productivity and more profit per agent.

Features

  • Modes: Predictive, Progressive, Manual
  • Outbound, Inbound and Blended call
  • Whispering, coaching and barging
  • Web-based agent/admin interface
  • Call recordings & custom file naming
  • On the fly NDNC scrubbing
  • Unlimited customizations
  • Set multiple user levels and permissions
  • Centralized dashboard
  • Real time reports
  • Multiple campaigns and lead-lists
  • Integrations with e-mail and SMS
  • 3rd party app integration using APIs
  • Onsite L1 (need basis) and remote L2/L3 support

Offerings

Contact centers are not steady state. There are cycles of ups and downs. Products are launched and recalled. You need to automate but don’t have the cash. Not all call centres are the same. We understand. Which is why we have different offerings for differing sizes and needs.

If a process is detailed, the sales cycle long and lot’s of data has to be captured and maintained, please take a look at our PLATINUM/GOLD offerings. 

If reaching large amounts of customers quickly with minimal fuss and a simple product is the goal, may we present our SILVER offering. All the technology, none of the complexity. 

Both variants offer a list of benefits that are relevant to your call center operations without the feature bloat that most call center technologies come with. 

Better still, there are demos of both products (under a minute each) that help you decide. 

Our pricing page is transparent, has no fine print & includes everything you need to get automation into your call center. Today. We don’t ask for any data out of turn, but if you drop us a line, we’ll respond quickly to your specific need. 

About Us

We started in a phone booth in Chennai over a decade ago.

Driven by customers that pushed us towards delivering measurable results every day. In that crucible of accountability was born an organisation whose vision was to ensure that we delivered convenience, commitment, compliance and cost-effectiveness in whatever we did.

The businesses we are in have changed dramatically. So has the landscape & the environment. One thing that hasn’t changed is our passion to deliver delight. Everyday. To customers, employees & other stakeholders that we meet and connect with.

Today, Buzzworks is present across 10 locations, with over 2500 staff to live up to the expectations that we set ourselves daily.

To provide solutions to problems. To ensure that a business runs on rails, grounded in the law of the land. To take the weight of customers’ shoulders gracefully. To do all of this at a price that’s fair to all parties in the transaction.

Our Mission

Helping our customers reach their consumers using technology.

Contact Us

Buzzworks Business Services Pvt. Ltd.
303, The Eagle’s Flight, Suren Road,
Off Andheri-Kurla Road, Andheri East,
Mumbai – Maharashtra 400093
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Support:help@flexydial.com
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